Terms of Use

1. About these terms

These terms govern access to and use of Velova’s websites, accounts, software and related services. By creating an account or using the service, you agree to these terms.

2. Accounts

You must provide accurate account information, keep credentials secure and use the service only through accounts you are authorized to access. You are responsible for activity under your account.

3. Acceptable use

Do not use Velova to break the law, infringe another person’s rights, interfere with the service, attempt unauthorized access, distribute malware, or submit content you do not have the right to use.

4. Customer content and instructions

You retain ownership of content, brand information and instructions you provide. You give Velova permission to process that material as needed to operate the service and produce requested outputs.

You are responsible for reviewing content, recommendations and actions before publication. AI-assisted outputs can contain errors and should not be treated as legal, financial, medical or other professional advice.

5. Plans, billing and credits

Paid plans, included capacity, add-ons and top-up packs are described on the Pricing page at the time of purchase. Subscription fees are billed in advance. Annual plans are billed upfront. Credits and included monthly allowances are subject to the rules shown in the product and Pricing page.

6. Availability and changes

Velova may improve, modify or discontinue parts of the service. We may suspend access where necessary to protect the service, users or third parties, or where payment is overdue.

7. Third-party services

Velova may connect with or link to third-party services. Those services are governed by their own terms and privacy practices.

8. Intellectual property

Velova and its software, design, documentation and branding are protected by intellectual-property laws. Except for the rights expressly granted in these terms, Velova retains its rights in the service.

9. Disclaimers

The service is provided on an “as available” basis. To the extent permitted by law, Velova disclaims implied warranties. AI answers and third-party systems can change independently of Velova, and no specific visibility or commercial result is guaranteed.

10. Limitation of liability

To the extent permitted by law, Velova will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunity arising from use of the service.

11. Ending use

You may stop using the service at any time. Velova may suspend or terminate access for material breach of these terms, misuse of the service or non-payment.