Privacy Policy

1. About this policy

This Privacy Policy explains how Velova collects, uses and shares personal information when you visit our website, create an account or use the Velova service.

If you have a privacy question or request, contact privacy@velova.ai.

2. Information we collect

We may collect:

• Account information, including your name, work email and login details.
• Workspace information you provide, including brands, domains, markets, languages, competitors, prompts, content and instructions.
• Information from services you choose to connect, including authorized Google Search Console and Google Analytics data.
• Usage and device information, including pages and features used, timestamps, browser type, device information and IP address.
• Billing and transaction information. Payment providers process card details; Velova receives transaction and subscription information.
• Communications you send to us, including support and sales messages.

3. How we use information

We use information to:

• Provide, operate and improve Velova.
• Create and manage accounts, workspaces and subscriptions.
• Run requested monitoring, content, publishing, outreach and reporting workflows.
• Provide customer support and respond to enquiries.
• Communicate about the service and account.
• Detect misuse, maintain the service and meet legal obligations.

4. How information is shared

We may share information with service providers that help us operate Velova, including hosting, authentication, analytics, communications and payment providers. We may also share information when required by law, to protect rights and prevent misuse, or as part of a business transaction involving Velova.

5. Retention

We keep personal information for as long as needed to provide the service, maintain business records and meet legal obligations. You may request account or personal-data deletion by contacting privacy@velova.ai.

6. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete or receive a copy of personal information, or to object to or restrict certain uses. Contact privacy@velova.ai to make a request.

You can disconnect Google Search Console or Google Analytics from the workspace.

7. International use

Velova and its service providers may process information in countries other than the country where you live. Where required, appropriate mechanisms are used for international transfers.

8. Children

Velova is a business service and is not intended for children.

9. Changes to this policy

We may update this policy as the service changes. The latest version will appear on this page with a revised “Last updated” date.